Informativa sui rimborsi
Refund and Return Policy
At Fanlosn Bags, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
1. RETURN WINDOW
You have 30 days from the date you receive your item to request a return. If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.
2. RETURN CONDITIONS
To be eligible for a return, your item must be:
- In the same condition that you received it.
- Unworn or unused, with tags, and in its original packaging.
- Accompanied by the receipt or proof of purchase.
3. RETURN PROCESS
To start a return, please contact us at info@qzfanlostar.com.
- If your return is accepted, we will send you instructions on how and where to send your package. Approved returns must be shipped to: Room 606, Building 4, Xuefu Shangcheng, Chengdong Street, Fengze District, Quanzhou City, Fujian Province 362011, China
- 福建省泉州市丰泽区城东街道学府上城4栋606室 362011
- Note: Items sent back to us without first requesting a return will not be accepted.
4. RETURN SHIPPING COSTS
- Defective or Wrong Items: If the product is damaged, defective, or if you received the wrong item, Fanlosn Bags will cover the return shipping costs.
- Customer Remorse: If you changed your mind or ordered the wrong size/color, the customer will be responsible for paying the return shipping fees. Shipping costs are non-refundable.
5. REFUNDS
Once we receive and inspect your returned item, provided it matches the condition in which we shipped it, we will process your refund immediately. The refund will be automatically credited to your original payment account within 5–7 business days.
Please note that your bank or credit card company may require additional time to process and credit the refund. We appreciate your understanding.
Please also note that processing times for international refunds may be longer depending on your location and your bank’s processing efficiency. Please note: Payment processing fees (charged by PayPal or your credit card provider) are non-refundable; if a refund is issued, this fee will be deducted from your refund amount."This deduction does not apply to customers in the EU/EEA exercising their statutory right of withdrawal under the EU Consumer Rights Directive (2011/83/EU)."
6. EXCHANGES
The best way to ensure you receive the items you need as soon as possible is to return the items you currently have first, and then place a separate order for the new items you want once your return request has been approved.
7. EU / EEA CUSTOMERS
To customers in the European Economic Area (EEA): In addition to our standard return policy, under the EU Consumer Rights Directive (2011/83/EU), you also have a statutory “right of withdrawal”—meaning you may cancel your purchase within 14 days of receiving the ordered items without providing any reason. To exercise this right, please contact us via email at info@qzfanlostar.com within 14 days of receiving the goods.
8. CONTACT INFORMATION
For any questions regarding returns, please contact our support team:
- Email: info@qzfanlostar.com
- WhatsApp: +86 19559565709
- Address: Room 606, Building 4, Xuefu Shangcheng, Chengdong Street, Fengze District, Quanzhou City, Fujian Province, 362011, China