Refund policy

REFUND POLICY

At Fanlosn Bags, we stand behind the quality of our products and want you to be completely satisfied with your purchase.

14-DAY RETURN POLICY
We offer a 14-day return period from the date you receive your order. If you're not satisfied with your purchase, you may return it within this timeframe for a refund or exchange.

ELIGIBILITY FOR REFUNDS
You are eligible for a full refund if:
- The product has quality defects or manufacturing issues
- You received the wrong item due to our shipping error
- The product was damaged during shipping

QUALITY GUARANTEE
We carefully inspect all products before shipping to ensure they meet our quality standards. However, if you receive a defective item, we will provide a 100% refund or replacement at no additional cost to you.

HOW TO REQUEST A RETURN
To initiate a return, please contact us at sales3@qzfanlostar.com with:
- Your order number
- Photos of the product (if defective or damaged)
- Reason for return

REFUND PROCESSING
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be issued to your original payment method.

CUSTOM/PERSONALIZED ITEMS
Please note that customized or personalized products may not be eligible for return unless they are defective or we made an error.

CONTACT US
If you have any questions about our refund policy, please contact us:
- Email: sales3@qzfanlostar.com
- WhatsApp: +86 19559565709