Frequently Asked Questions

Find answers to the most common questions about Fanlosn bags, orders, shipping, and more. Can't find what you're looking for? Contact us for personalized assistance.

📦 Ordering & Payment

Q: How do I place an order?
A: Browse our collections, select your desired products, add them to cart, and proceed to checkout. We accept major credit cards, PayPal, and other secure payment methods.

Q: Do you offer wholesale pricing?
A: Yes! We offer competitive wholesale pricing for bulk orders. Please contact us at fanlosnbag@gmail.com with your requirements for a custom quote.

Q: Can I customize bags with my logo?
A: Absolutely! We specialize in custom bag manufacturing. Contact us to discuss your logo placement, design requirements, and minimum order quantities.

🚚 Shipping & Delivery

Q: How long does shipping take?
A: Standard shipping typically takes 7-15 business days. Express shipping options are available at checkout for faster delivery.

Q: Do you ship internationally?
A: Yes, we ship worldwide! Shipping costs and delivery times vary by destination and will be calculated at checkout.

Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email. You can also track your order on our Track Order page.

🔄 Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused items in original condition. Please contact our customer service to initiate a return.

Q: How do I exchange an item?
A: Contact us with your order number and the item you'd like to exchange. We'll guide you through the process.

👜 Product Information

Q: What materials are your bags made from?
A: We use premium materials including genuine leather (suede, cowhide, sheepskin), PU leather, canvas, and durable synthetic fabrics. Each product page lists specific materials.

Q: How do I care for my leather bag?
A: Keep leather bags away from water and direct sunlight. Use a soft cloth for cleaning and apply leather conditioner periodically. Store in a dust bag when not in use.

Q: Are your bags suitable for daily use?
A: Yes! Our bags are designed for both style and durability, making them perfect for everyday use, travel, work, and special occasions.

💼 Wholesale & Business

Q: What is the minimum order quantity for wholesale?
A: Minimum order quantities vary by product. Contact us for specific MOQ requirements and wholesale pricing.

Q: Do you offer private label services?
A: Yes, we offer private label and OEM services. We can customize bags with your brand name, logo, and packaging.

📞 Still Have Questions?

If you didn't find the answer you're looking for, we're here to help! Contact our customer service team: